IHD ServiceDesk is a telephone and web accessible support service center available 24 hours a day, 7 days a week. IHD ServiceDesk provides a single point of contact for desktop support, application support, data center support, and custom support.

IHD ServiceDesk provides a centralized point of contact for end users who need support from IT, including handling day-to-day customer issues, end-user calls, and related service issues. The service is NOT just a call center or expanded help desk. It offers a broader range of services through a more global approach to IT support. Not only can we handle incidents, problems and questions, but we can also provide an interface for other activities such as customer change requests, billing and availability management.

IHD ServiceDesk Benefits:

  • Lower Costs:  We provide a flexible outsource model that permits our clients to focus attention and resources on their principle business, reducing the need for fixed investment in staff and infrastructure in areas outside their core mission.

  • Increase Efficiencies:  We provide support from the desktop to the data center, and for custom applications and services.  The aggregation of support to a single source creates efficiencies in access, delivery, and utilization, which saves time and money.

  • Create a Competitive Advantage:  High quality support and a positive experience satisfies your customers, complements your services, and creates  differentiation that will ensure continued use by your existing customers as well as help attract new ones.

The Intelligent Help Desk (IHD) was formed to assist traditional data center customers in the administration of maintenance support agreements, the facilitation of support service delivery, and the management of technology assets.