The IHD ServiceDesk Custom Support Service provides creative, flexible support solutions designed to fulfill the needs of your institution or organization. We will work with you to understand your business requirements and develop a solution to fit those needs. We provide support for a wide variety of custom business software, operating systems, hardware, and technology platforms. Some of the custom services we offer include:
- Augment in-house support
- Support for home-grown applications
- Support for orphaned programs
- Software supplier dropped support on your particular product or version
- Custom solutions based on your needs
IHD ServiceDesk provides support for a variety of operating systems, languages, custom software, home-grown, and orphaned software products.
To support our processes, the IHD ServiceDesk utilizes a tiered client support system, tracking and prioritizing client issues according to the level of support required. Specialized call-tracking methods are used to monitor the results of each call received and identify its current status.
IHD ServiceDesk is available 24 x 7 x 365 to ensure you receive the service entitlements committed by your contracted service providers. We will manage all your contract and vendor data so you don’t lose valuable time searching for the service agreements that are often hard to locate when you need it most. When your service providers respond to a problem by pointing fingers at each other, IHD ServiceDesk will take the first step toward resolution by escalating the matter as your advocate.