Government

Quality service is expected from citizens, driven in large part by their experiences in the commercial sector. Public sector organizations must improve both internal and external customer service and satisfaction and maximize their operational efficiency.

Local, state and central government need tools to deliver effective service to the public while managing or reducing overall costs. IHD ServiceDesk is able to deliver the highest quality service available at a cost that will fit any budget.

IHD ServiceDesk delivers public sector solutions that leverage the latest technologies to improve service delivery. Reducing costs through increased staff productivity and reduced call volume can enhance public perception of your organization by enabling faster and more accurate responses to people’s inquiries or requests for services.By extending and scaling your IT support team in a cost-effective manner, we can help you:

  • Deliver a seamlessly integrated, 24 x 7 support environment to your end users
  • Provide a flexible solution, that grows as necessary with departmental and organizational needs
  • Offer a central administration of all IT support across all disparate departments
  • Provide trend analysis on call types, categories of calls, department or divisional breakdowns, caller (company) usage and a variety of other statistical data
  • Lower costs by increasing the productivity of your support staff

IHD ServiceDesk can help you contribute significantly to the achievement of your government, municipality or agency’s mission, despite resource constraints.