Technology

Software companies, service providers, and manufacturers understand the importance of delivering consistent, reliable support to maintain a high level of customer satisfaction. That's why companies like yours choose IHD ServiceDesk for 24 x 7 x 365 live coverage via telephone, email, and web chat.

Providing the very best service and support is crucial to ensuring customer loyalty. The quality and efficiency of your customer support is a reflection of your company, which directly impacts your bottom-line. By extending and scaling your support team in a cost-effective manner, we can help you:

  • Manage support calls on a 24 x 7 x 365 basis with consistent results
  • Free engineers that are crucial to new development efforts from administrative tasks
  • Manage and record all record keeping, trouble-ticket management, client history, and all documentation. This is available for review on a permission basis.
  • Increase customer satisfaction and post-sales support satisfaction

IHD ServiceDesk is built to grow with your organization. We offer the perfect solution to provide the best possible help desk service for your technology environment.