Your organization’s infrastructure is comprised of hardware and software products from a variety of vendors, each with different warranty, support and maintenance requirements. The IHD ServiceDesk Support Service is a telephone and web accessible support service center that provides a single point of contact for technical support and problem resolution across multiple network computing architectures and information system manufacturers.
IHD ServiceDesk is fully committed to providing our clients with the highest level of service and in-depth knowledge of your service and support requirements.
- Our experts are available 24 x 7 x 365 to resolve hardware, software, network, and network interoperability issues.
- IHD ServiceDesk works with vendor partners to form an ideal collaboration to simplify service solutions.
- Through Unitiv, IHD ServiceDesk provides multi-vendor support, resulting in case resolution in a timely manner.
- Our valued clients set the priority level for each support call. This allows the response time commitment to be dictated by the clients’ specific needs.
- Our Client Support Specialists have great attention to detail, speak clearly, articulately and with a passion to exceed client expectations.
- IHD ServiceDesk uses an extensive knowledge database of the latest support solutions, including common questions and answers, bug and patch descriptions and technical notes to fulfill requests.
To support our processes, the IHD ServiceDesk utilizes a tiered client support system, tracking and prioritizing client issues according to the level of support required. Specialized call-tracking methods are used to monitor the results of each call received and identify its current status.
IHD ServiceDesk is available 24 x 7 x 365 to ensure you receive the service committed by the service providers. We will manage all your contract and vendor data so you don’t lose valuable time searching for the service agreements that are often hard to locate when you need it most. When your service providers respond to a problem by pointing fingers at each other, IHD ServiceDesk will take the first step toward resolution by escalating the matter as your advocate.