Personalized

As an extension of your support team, your users are never aware that their requests are being handled by an outsourced provider. All inbound and outbound communication is personalized for seamless integration with your organization's branding.

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Organized

IHD ServiceDesk offers an award-winning services with organized processes and procedures that include:

  • Single Point of Contact
  • Effective Problem Resolution
  • Escalation Based on your Business Processes and Needs
  • Reporting and Analytics

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Engaged

The Client Support Team at IHD ServiceDesk is not only US Based, but we are also highly-trained experts. We work with you until your support request from the initial request until completion...and we make it a pleasant experience for everyone involved!

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Optimized

On average, our customers have experienced an 80% decrease in the number of calls taken by their staff. Not only do we help increase productivity, but we offer solutions that are flexible and scalable to meet your needs.

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Powered by the Intelligent Help Desk™

Built on proprietary architecture, the Intelligent Help Desk has delivered over a decade of award-winning service.  The Intelligent Help Desk has received accolades such as “Customer Service Team of the Year” including the first International award.

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