Single point of contact
IHD ServiceDesk acts as a centralized channel for your organization to funnel all support requests via email, social media, phone, web portal, chat, etc.
Effective problem resolution
Our experts are available 24X 7 X 365 to work with your end users. We utilize an extensive knowledge database of common problems, questions and answers, with technical notes to fulfill requests quickly and consistently.
Escalation based on your business processes and needs
Through clearly defined SLAs, our staff is extensively trained and thoroughly understands your proper procedures and escalation processes based on the requirements you have defined.
Reporting and Analytics
IHD ServiceDesk provides standard and customized reports. We provide trend analysis on call types, categories of calls, department or divisional breakdowns, caller (company) usage and a variety of other statistical data.